Frequently Asked Questions

 

 

1. How can I change my payment frequency or payment date?

WE ARE HERE TO HELP! Call customer service at 1-866-511-6922 at least 3 days before your scheduled payment.

 

2. How can I find my loan balance?

With our new Option B App you can login in and have access to details of your loan/lease with Option B. If you are unable to login, call customer service 1-866-511-6922.

 

3. How can I trade my car in and get another car?

Firstly, you should have a payout quote on your current vehicle. You can obtain this by calling customer service. Second, find a vehicle you would like to purchase and have the dealership offer a trade in value for your current vehicle. Once you have all this information contact Option B to complete the trade in.

 

4. What happens if I change my bank account and/or any contact information?

Email info@optionbsolutions.com a copy of the new pre-authorized payment form. Be sure to include your first and last name along. Alternatively, you can fax it to 416-626-7465.

 

5. What happens at the end of my LEASE TO OWN?

If you have an Option B Lease, you will need to complete a safety and bring the original to Option B in order for the vehicle to be transferred to you.

 

6. What happens at the end of my LOAN?

If you have an Option B Loan, after the last payment, Option B will forward a full release to you.

 

7. Does this loan help my credit?

Positive payment history will be reported to Equifax every month which can help build credit.

 

8. What happens if I miss a payment?

WE ARE HERE TO HELP! Call customer service at 1-866-511-6922 right away in order to make an arrangement.

 

9. How can I make an extra payment?

Contact customer service at 1-866-511-6922 or see the clients page for payment options.

 

10. How can I pay off my Loan/Lease?

Contact customer service at 1-866-511-6922 to obtain a payout quote and provide Option B with certified funds for the amount.

Location

111A Zenway Blvd, Unit #1

Vaughan, ON

L4H 3H9

Get In Touch

T.  1-866-511-6922

F. 416-626-7465

E. info@optionbsolutions.com

Privacy Policy | © 2018 All Rights Reserved

Get In Touch

111A Zenway Blvd, Unit #1 Vaughan, ON L4H 3H9

T.  1-866-511-6922  F. 416-626-7465

E. info@optionbsolutions.com

Privacy Policy | © 2018 All Rights Reserved